No. ilgold.com is a completely independent company that has emerged as a result of the demand for currency in online games. We do not have any affiliations with any other game companies now.

Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server.

The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. Due to our network problem, the disconnection may occur during the live chat and our response is slowed down.Sorry for the inconveinience. We will solve it asap.

Yes. Ilgold does support a 24-hour price protection policy. Due to the volatile nature of online currency prices, Ilgold offers compensation within 24 hours any difference in price fluctuations that result from a purchase. To capitalize on this feature, simply log onto the live chat window and explain the issue to one of our live customer service representatives.

Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help or e-mail support @ilgold.com to discuss a bulk discount.

Why do you sometimes need to call me when I've made an order?

What time are you likely to call me regarding an order?

We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don¡¯t wake you up!

How can I communicate with ILGOLD after my payment has been made?

You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.

What forms of payment does Ilgold.com accept?

Our accepted methods of payment include Paypal, which is the most convenient and verified paypal account is best. Credit Card, Visa, Echeck, Money order, and Western Union with a CONFIRMED shipping address.Sending a payment without a CONFIRMED shipping address will be at your own risk as we will not make delivery unless we received your confirmed shipping address. We reserve the right to reject your payment if it is sent through a Paypal account without a CONFIRMED shipping address.NOTE: For larger orders we may require a Western union as payment. Please contact us via Live Help on how to send us money for Western Union payment.

Account Safety

Ilgold relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.

Account Security

We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our custumers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which is needed to take full control of an account. Since you alone retain this vital information, your account is fully secure.

I have several characters under the same game account; can I log in to play another character while you are leveling up one of my characters?

Our professional players do 24/7. Your login would interrupt our work, which may delay the powerleveling service or cause an important quest's failure. If you really need to log in please contact our support to set up a specific time so our players could quit for a while to let you log in.

I have ordered on the wrong server or character name. What should I do?

Please send us an email from your Paypal email address that you have placed the order from and include your Order number and the correct server or character name. Or you contact our LIVE CHAT directly.

If I terminate my order during the paid powerleveling service, could I get the remain unused funds refunded?

Impossible! Because we arrange the professional guys to finish your order, whether you choose to terminate or not, we still need to pay!

How do I pay with my credit card without using Paypal?

Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.

Do you accept debit cards?

If the Debit or Checking card has a holographic logo on it, they are generally accepted. If the card is not a Visa or MasterCard, it may not be accepted.

Why won't my credit card work?

Credit cards can be denied for several reasons. The most common reason is that the bank processing the card does not permit online transactions for security reasons. You may contact your bank to enable your card to be eligible for online transactions. Another reason is that a piece of information may not match when the payment solution checks the verification of the card. In this instance contacting the credit card solution to determine why the card was not allowed to pass is the quickest way to solve the problem. Credit cards from all countries may not be accepted and your country must be located in their permitted list in order to use the credit card merchant account service. If you have previously entered your credit card when attempting to open a Paypal account, they will not accept the card unless it is used through the original Paypal account. The card cannot be used independently through Paypal outside of the account for security reasons.

How do I avoid sending an e-check?

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.